Shipping policy

Thank you for choosing Lucky-Lucy! We are committed to delivering your furniture products to you with care and efficiency. This shipping policy outlines important details regarding shipping methods, processing times, and related information.

  1. Order Processing: Once you place an order with us, please allow 1-3 business days for order processing and verification. Our team will carefully prepare and package your furniture items to ensure they arrive in excellent condition.

  2. Shipping Methods: We partner with reliable shipping carriers to provide you with the best shipping options. The available shipping methods will be displayed at checkout, and you can select the one that suits your needs. The shipping methods may include options for standard shipping, expedited shipping, or international shipping.

  3. Shipping Times: Shipping times may vary based on the shipping method selected, your location, and other factors beyond our control. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your package. Please note that the estimated shipping times provided are approximate and not guaranteed.

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Expedited Shipping: Estimated delivery within 2-5 business days.
  • International Shipping: Estimated delivery times vary based on the destination country. Please note that additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.

  1. Shipping Fees: Shipping fees are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review them before completing your purchase.

  2. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. You can use this tracking number to monitor the status and estimated delivery date of your order. Please note that tracking information may take up to 48 hours to update after your order has been shipped.

  3. Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain locations or items that are restricted due to legal regulations or carrier limitations. If we are unable to ship to your desired destination or fulfill your order due to any restrictions, we will promptly notify you and provide assistance in finding alternative solutions if possible.

  4. White Glove Delivery: For larger furniture items, we offer optional white glove delivery service where our professional team will handle the delivery and assembly of your furniture in your designated room. Additional fees may apply for this service, and it is currently available for select locations.

  5. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

  6. Address Accuracy: Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or misdelivery resulting from incorrect or incomplete addresses provided by the customer.

If you have any further questions or require additional assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to help you have a smooth and enjoyable shopping experience with Lucky-Lucy.